Returns & Warranty Policy

We want you to feel completely confident and supported when shopping with us. Because of the intimate nature of our products, our policy is designed to protect your health and safety while ensuring you are fully covered if anything goes wrong.

• Final Sale for Shipped Orders: Due to strict health, hygiene, and industry-wide regulations, once an order has left our warehouse, we cannot accept returns or exchanges if there are no quality defects.
• Order Cancellations: You may cancel your order independently via your account dashboard within 24 hours of placement. After 24 hours, please contact our support team immediately; if your order has not yet left our warehouse, our agents will gladly assist you with the cancellation and issue a full refund. Once shipped, orders are subject to the final sale terms outlined above.
• Please double-check your selection before ordering. If you are unsure which product is right for you, reach out to us first—we are always happy to help you find the perfect match!

If your package arrives damaged, defective, or incorrect, we've got you covered:

• Timeline: Please notify us within 7 days of delivery via email with your order number and clear photos or a short video of the issue.
• Resolution: We will gladly arrange a free replacement or a full refund (your choice). In most cases, you won't even need to hassle with shipping the item back.

If you discover a manufacturing defect or performance issue with your product:

• Timeline: Report the issue to us within 30 days of delivery along with proof (photos or video).
• Resolution: We offer free, hassle-free returns, replacements, or exchanges for verified quality issues. We will cover the return shipping costs.

We stand by the quality of what we sell long after your purchase:

• Timeline: For any manufacturing defects discovered between 31 days and 1 year from your delivery date, your product is protected under our limited warranty policy.
• How it works: Contact our support team with details and proof of the defect. Once approved, we will repair or replace the item for you.
• Shipping: Under the 1-year warranty policy, the buyer is responsible for the return shipping costs to send the item back to us.

1. Contact Us: Reach out to our customer support team with your order number, a brief description of the situation, and relevant photos or videos.
2. Review & Approval: Our team will review your request within 1–2 business days and provide clear instructions and the correct return address (if applicable).
3. Processing:

• For approved refunds, funds are returned to your original payment method within 5–10 business days (depending on your bank).
• For replacements or warranty claims, your new item will be dispatched promptly.

• Gift Cards & Final Sale Items: Gift cards and items explicitly marked as final sale at the time of purchase are non-returnable and non-refundable.

Have a unique situation that doesn't fit neatly into the categories above? Don't worry—reach out to our support team and tell us what's going on. We review every case individually and are always here to help make things right.