Orders are processed and handed off to our carrier within 1–2 business days. Orders placed over weekends or holidays will begin processing the next business day. Once your order leaves our warehouse, you will receive a shipping confirmation email with your tracking number within 1–2 business days.
Help Center
Most questions we get fall into a handful of categories. Find yours below, or skip straight to contacting us.
Orders & Shipping
How long until my order ships?
Is the packaging discreet?
Do you ship internationally?
Can I change my shipping address after ordering?
Returns & Exchanges
Can I return a product?
My item arrived damaged or defective. What now?
How long do refunds take to process?
Product Questions
How do I know what size or intensity is right for me?
Are your products waterproof?
How do I clean and store my toy?
What materials do you use?
Account & Rewards
Do I need an account to order?
Still stuck?
If your question isn't covered here, don't keep digging through pages. Just contact our support team directly with your order number (if you have one) and what's going on. We reply to every message ourselves.
Looking for the legal fine print instead? Our Terms of Service and Privacy Policy cover that.